Refund policy

RETURN AND REFUND POLICY

At Nailah Beauty, we want you to be completely satisfied with your purchase. If you need to initiate a return or request a refund, please review our policy below for a smooth process.

30-Day Return Policy:

  • You have 30 days from the date of receiving your item to request a return.
  • To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
  • You must provide the receipt or proof of purchase along with your return request.

Initiating a Return:

  • To start a return, please contact us at ceonailah@gmail.com.
  • Once your return is approved, you will receive a return shipping label and detailed instructions on where and how to send your package.
  • Please note that returns sent without prior authorization will not be accepted.

Damages and Issues:

  • Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. We will assess the issue and take appropriate steps to rectify it.

Exceptions / Non-Returnable Items:

  • Perishable goods, custom products, and personal care items (such as beauty products) cannot be returned.
  • Hazardous materials, flammable liquids, and gases are non-returnable.
  • Sale items and gift cards are ineligible for returns.

Exchanges:

  • For the fastest resolution, return the item you wish to exchange, and upon approval, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period:

  • If shipping to the European Union, you have the right to cancel or return your order within 14 days without justification.
  • The item must be in the same condition as received, unworn or unused, with all tags attached, and in its original packaging.
  • A valid receipt or proof of purchase is required.

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval status for your refund.
  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your approved return and you have not received your refund, contact us at ceonailah@gmail.com.

We are committed to providing excellent customer service and ensuring your satisfaction. If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at ceonailah@gmail.com. Your feedback is important to us, and we're here to assist you throughout the process.